At Hour Trends, customer satisfaction is our priority!
Because of this, we offer a buyer guarantee on our site. We want you to feel confident that when you make a purchase on our site, you will receive the goods you purchased.
OUR BUYER GUARANTEE
1) When your order ships, you will be provided with a fully traceable tracking number that will show progress from our door to yours.
2) You will receive the item you ordered. If for any reason you receive an incorrect item, we will replace it free of charge upon receipt of visual confirmation of the incorrect item.
3) Your order will arrive within 30 days. An exception to this would be delays due to customs. In these cases, we do our best to communicate with you the situation and provide you with updates where possible.
WARRANTY ON ITEMS
We hand pick items based on their quality, durability, performance and price. We never intend to misrepresent our items or send out items that are not in perfect working condition.
Items over $34.99 come with a 1 year factory warranty from the time you receive your item. Items under $34.99 come with a 30 day factory warranty. If your item arrives damaged, or is defective we will send out a new item to you.
If you have any questions regarding our policy, please email us at firstname.lastname@example.org.